I launched a second collection. I should have sold the first one harder.
In fashion, newness is the business model. Small product businesses copy the collection calendar without any of the conditions that make it pay. Here's what that reflex actually cost me.
Why a product decision starts with the objective, not the money.
Someone asked me what they could make with £500. I told them they were starting with the wrong number. The budget can't choose your product — only the objective can.
I Ordered 25 Calendars. I Sold One.
I found three businesses successfully selling calendars, decided the demand was real, and ordered 25. I sold one. Here's the difference between demand for a category and demand for your product — and why mistaking one for the other leaves you with a spare room full of stock nobody wanted.
My Most Loyal Customer Wasn't Real
I built a product business around an invented customer called Hannah. She never bought anything — because the standard ways of finding a customer don't work when you're selling something nobody needs. Here's what does.
The hardest call in any business: keep going, or stop
The hardest businesses to walk away from aren't the ones that fail — they're the ones that almost work. Why you can't diagnose a stalled business from your own desk, and the call no spreadsheet makes for you.
Most operational chaos starts as a workaround
Most operational chaos isn't designed — it accumulates, one workaround at a time. The clearest sign is where the work stops: at the one person everything waits on. Why hiring doesn't fix it, and what does.
Blurry signals delay grief
The most uncomfortable kind of feedback is the one you can't argue with. Which is why founders keep choosing the validation methods that produce the blurriest signals. Blurry signals delay grief — and they delay decisions.
You Don't Need More Products.
Most founders add new products because they want more to say, not because the business has told them it's ready. Before you brief a supplier or sketch a design, there's one question worth answering honestly: how many strangers have actually bought what you already make? The answer changes everything.
Product First or Audience First?
Pip & Nut and All Things Butter spotted the same kind of gap in the food market — and validated it in completely opposite sequences. One sold peanut butter from a weekend stall in 2013. The other built a million-follower TikTok audience before the product existed. Here's how to tell which route fits your product business.
Your Product Isn't Too Expensive. Your Customer Doesn't Want It Enough.
Nobody needs a £38 ceramic bowl. But desire isn't about need — it's about the weight in your hands, the uneven glaze, the feeling that this one was made by a person. Most product businesses reach for the cost sheet when something doesn't sell. The real problem is almost always somewhere else.
Nobody Needs Your Candle
Nobody needs a £28 candle. And yet entire industries are built on products people want but don't need. Most business advice doesn't distinguish between need-based and desire-based businesses — and that's where founders get stuck. Here's the validation framework that actually works.
The Spreadsheet That Said Everything Was Fine
I added five numbers to my 2023 product range spreadsheet and asked Claude what the maximum revenue could have been at launch. The answer was £161. The spreadsheet had nine sheets. None of them flagged a problem — because the most important data wasn't there to find.
Stop Building. Start Validating.
I spent 200 hours creating products and 6 hours marketing them. Zero strangers bought. Here's what £500 and three years taught me about validation—and why your product should be the last thing you build, not the first. The maths I wish I'd done before I invested.
My Friend Wanted To Build An App. I Told Her To Stop
My friend wanted to build an app. She had the interface mapped out—tabs, features, user flow. I stopped her: "You're 10 steps too far ahead." Here are the 5 validation questions I walked her through instead—the ones I wish someone asked me before I spent 6 months building products nobody bought.
When Analysing Your Business Stops Working: How to Know It's Time to Talk to Real People
You've analysed your business from every angle. You know what went wrong. But you still can't figure out what to do next. Here's how to know you've hit the limit of self-analysis and need external data instead.
